PURCHASING CONCERT TICKETS
 

Ticketing for MancHagen is delivered by our ticketing partner Ticket Tailor and sales are bound by their Terms And Conditions in addition to those of the organisers of MancHagen.
 

1. Tickets you purchase are for personal use and cannot be exchanged, transferred or sold on for profit. Breach of this condition will entitle the organisers of MancHagen to cancel the tickets without prior notification, refund, compensation, or liability.
    

2. In addition to the ticket price your order includes payment of a booking fee per ticket, a charitable donation and in some cases an administration fee per order and on occasion other supplementary fees which may apply to the event. Those fees are not refundable.
    

3. To prevent fraud and protect MancHagen, the organisers and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we may cancel any order or tickets. Failure to supply these may result in the cancellation of your tickets.
    

4. You must inform MancHagen of any change of address, contact phone number or email address, both before and after receipt of the tickets. Our contact details are included in this Ticket Policy. Our preferred method to contact you is via email. You should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder.
    

5. An order for tickets is not complete until accepted by us and our ticket provider. We try to ensure all prices are accurate, but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.
    

6. We operate a dynamic pricing model, meaning that prices may go up or down. Throughout the year we may offer seasonal promotions and discounts. The price of your ticket(s) will be confirmed at the time of booking.
    

7. All events are recorded using CCTV and other technological forms for use in promotional materials, health and safety of you and our staff and for the prevention of crime. Buying a ticket affirms your consent to the filming and sound recording of yourself as a member of the audience.
    

8. Purchasing tickets directly through our website links for any MancHagen events ensures that you agree to our Privacy Policy and venue Health And Safety Policy of the ticket purchased.  Details of which can be found on their own websites.
    

9. If you are making the booking on behalf of others in a group, it is your responsibility to ensure that these additional people agree to these terms and are in receipt of all relevant information relating to the booking. MancHagen and the organisers shall not be responsible if members of your group are unable to attend as a result of you failing to provide them with all the relevant information.
    

DELIVERY AND COLLECTION
 

1. Tickets will be despatched to you electronically, please ensure a valid email address is provided at checkout.
    

2. Tickets must be printed or displayed on a digital device when arriving at the attraction.
    

3. Always check your tickets upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected, and any corrections are discretionary. Refunds are not available.
    

CANCELLATION RIGHTS AND REFUNDS
 

• Tickets cannot be transferred, exchanged, or refunded.

CANCELLATION, CHANGE OR POSTPONEMENT OF AN EVENT
 

1. Decisions to change or cancel events are the responsibility of MancHagen and its organisers. MancHagen and its organisers cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
    

2. You should always check that an event is going ahead at the scheduled date, time and venue.  Information can be found via this website and our social media platforms (links provided at the top of the page).
    

3. If MancHagen and its organisers cancels an event or makes significant changes to the venue, date, or show time, MancHagen and its organisers will endeavour to inform you in advance of the event time. Customers will usually be contacted by email, however in urgent cases contact may be by phone (if provided).
    

4. If an event is rescheduled, changed or moved by MancHagen and its organisers you will be given the option of either exchanging your tickets for a new date/location or crediting the value of your booking for use at a future time.
    

5. If an event is cancelled by MancHagen and its organisers you will be offered the above options (point 4) or if these options are unsuitable you may be offered but not guaranteed a refund. Please note that any administration and transaction fees are not refundable in any circumstances.
    

FORCE MAJURE
 

1. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these booking conditions, “force majeure” means any event which we (MancHagen) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

REFUNDS
 

1. Except where outlined above, no refunds will be offered under any circumstances.
    

ATTENDING OUR EVENTS / CONCERTS
 

1. MancHagen and its organisers has no responsibility whatsoever for any loss or damage of any kind suffered at or in connection with any event (including loss, damage or theft any personal property at an event).
    

2. Admission to any of our event venues is always subject to any terms, conditions or rules of MancHagen, its organisers or the venue managers and owners. If you breach those terms, conditions or rules then MancHagen and its organisers may refuse admission or require you or other ticket holders to leave the venue.
    

3. Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the attraction). MancHagen, its organisers, security personnel and venue management/owners will have rights to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings.
    

4. Those who are pregnant at the time of attenting any of our events are advised to read our Pregnancy Guidelines below.
    

5. Many of our event venue operate an age restriction policy prior to entry.  Therefore, please read the venue information for the event you are attending before purchasing a ticket. Customers aged under 18 must be accompanied by a playing adult with a valid ticket. Failure to follow the guidance provided will result in no refund being offered/given.
    

6. Upon arrival at any of our event venues you will be required to agree to the specific Rules of Entry for that venue. Once admitted into the venue, failure to adhere to any of the policies outlines will result in ejection, and no refund will be offered. This is in line our health and safety policy.
    

7. Latecomers may not be admitted and no refund will be offered.
    

8. MancHagen is a festival event which features many activities that may include physical participation. If you are doubtful that you may be able to participate for any reason please contact us via email for more information.
    

9. When you receive your tickets check the details carefully. When attending the event, carry proof of age at all times.  If you are requested to show proof of identification and age prior to entry and are unable to do so, you may be refused entry and no refund will be offered.
    

PREGANCY GUIDANCE
 

1. Seating and Comfort

• Seated Tickets: Pregnant individuals are often advised to opt for seated tickets to ensure comfort, as standing for long periods in crowded areas can be tiring and uncomfortable.

• Rest Breaks: Be sure to take frequent breaks, stay hydrated, and avoid standing for long periods if you are further along in your pregnancy.
   

2. Sound Levels

• Loud Environments: Concerts can be very loud, and while there's no clear evidence that noise at concerts can directly harm an unborn baby, it’s advisable to avoid very high noise levels, particularly during later stages of pregnancy. Ear protection like earplugs may help.  These can be provided by our team upon request.
   

3. Crowded Areas

• Avoiding the Pit or General Admission: If you’re pregnant, it’s safer to avoid standing-room-only sections or areas near the stage where crowds might push and shove. Some venues have safer sections away from the crowd​.  For further information, please speak to a member of our team on the day of the event or contact us via email.
   

4. Health & Safety

• Consult a Doctor: Pregnant attendees should check with their healthcare provider before attending a concert, especially if the event will involve long periods of standing or being in a crowded, loud environment.

• Access to Medical Help: Professional medical assistance will be available on the sites of our major events in case of an emergency.  Qualified First Aid and Fire Marshalls will be on site at all our venues in case of an emergency.
   

5. Venue Policies

• Most venues do not specifically prohibit pregnant individuals from attending but recommend common sense precautions. Some venues may have facilities like priority seating or fast-track access for individuals with special needs, which might be useful during pregnancy, however, this is not guaranteed.  Please speak to a member of the venue team on the date of your event.
   

If you're attending a concert while pregnant, it’s wise to choose a seated ticket, avoid the loudest areas, and stay hydrated throughout the event. Always consult your healthcare provider if you have any concerns.

ACCESSIBILITY GUIDANCE
 

1. Accessible Seating

• Venues provide dedicated accessible seating areas for wheelchair users and those with limited mobility. These areas are typically designed to offer good sightlines and are located near accessible facilities like toilets.

• A companion or carer ticket to assist during the event may also be required to be requested in advance for your support.
   

2. Ticket Booking

• Accessible tickets can usually be purchased through our ticket provider via our website.  Please select careful at point of purchase.

• Proof of eligibility may be required, such as a "Blue Badge" or another form of disability identification.
   

3. Facilities

• Accessible Toilets: Some of our venues may have limited or no accessibility.  Our concert arenas are equipped with facilities and are close to accessible seating areas.

• Step-Free Access: Larger venues often have ramps or lifts to ensure step-free access to seating and facilities.

• Parking: Many venues offer accessible parking spaces close to entrances, which you may be able to reserved in advance, unfortunately, due to the nature of road improvements etc, MancHagen is unable to help in this regard.  It is advised for you to speak to the local authority.
   

4. Assistance for Sensory and Cognitive Disabilities

• Hearing Assistance: Some venues offer hearing induction loops or other audio enhancement devices to assist those who are hard of hearing.

• Visual Impairments: Guide dogs are often welcome, and some venues may offer enhanced services, such as audio descriptions of the event.

• Please note: the items outlined above may not be provided at the event venue of your choice.  Please contact us if you have any questions prior to purchasing a ticket.
   

5. Access to Medical Help

• First aid services are typically available at all major venues, and it’s advisable to inform staff if you have specific medical needs upon arrival.
   

6. Queue Jump or Early Access

• Many venues allow people with disabilities to arrive early or provide fast-track entry to avoid waiting in long queues, which can be difficult for individuals with mobility issues or certain health conditions​
   

7. Carer Ticket Scheme - Free Companion Ticket

• In our commitment to making our chosen venues accessible to everyone, we will provide those ticket holders with a disability who require full-time assistance with a complimentary ticket for their personal carer/assistant. Please do not buy a ticket for a carer as we will be unable to refund it at a later date. 

• To take advantage of this scheme, please provide a copy of a recent Blue Badge, DLA, PIP or Access Card to show our venue staff and/or security. Each request will be looked at individually.

• The scheme is run on a first come first served basis and based on size of the designated area.

• We don’t send out the carer tickets in advance: an event wristband will be issued upon your arrival.

It’s essential to check with the specific venue beforehand to understand the exact procedures and services they offer for your particular needs.  Failure to follow any of the guidance or policies stated here will result in no refund given/offered.

GENERAL
 

1. MancHagen and its organisers cannot be liable in any way for the acts or omissions of others. However, MancHagen does not seek to exclude its liability to you for death or personal injury caused by its negligence, fraud or any other liability which cannot be lawfully excluded or limited.
    

2. These terms and conditions do not create any rights or obligations enforceable by or against anyone other than MancHagen, its organisers, event venue management or owners and you.
    

3. The purchase by you of tickets and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by English law and any disputes arising out of any transaction between you and MancHagen are subject to the exclusive jurisdiction of the English Courts.
    

4. Pricing is subject to change at any time and without notice.
    

ACCREDITATION PASSES

Our Accreditation Policies can be found above in the navigation bar under Accreditation.  Additional terms and conditions not excluding any in this policy can be found there.  Any person found in breech of any of our policies will be subject to their terms and actions at all times.

CONTACT MANCHAGEN
 

Want to know more? Then please contact MancHagen Customer Services using the details set out below, quoting the order number you were given at the time of purchasing your tickets (if applicable), and we’ll see what we can do to help. Email: manchagen@gmail.com